OEM / ODM Custom Interconnect Solutions
CTP Customer & Engineering Support

Magnetic Connector & Pogo Pin Help Center

Find product-selection resources, project preparation guidance, technical documentation, quality and testing support, sample and order information, and direct assistance for magnetic connectors, magnetic cable assemblies, pogo pins and pogo pin connector projects.

Product Family Support

Choose Support Based on the Required Supply Scope

Begin by identifying whether the project requires a magnetic mating component, a finished cable assembly, an individual spring-loaded contact or a complete connector assembly.

Before Requesting a Quote

Prepare Four Groups of Project Information

Product appearance alone is not enough to define a custom interconnect. Providing the available information below helps reduce repeated clarification during product selection, drawing review and sample planning.

01

Electrical Requirements

List voltage, continuous and peak current, power, return, signal, control, detection and identification paths.

02

Mechanical Requirements

Provide available length, width and height, PCB area, mating direction, connector position, mounting and alignment conditions.

03

Cable Requirements

Define cable length, conductor needs, cable movement, outlet direction, strain relief and opposite-end termination.

04

Project Conditions

Provide application, environment, expected quantity, sample scope, validation requirements and available drawings.

Quality, Testing & Documentation

Confirm the Evidence Required for the Specific Project

Inspection items, reliability tests, environmental documents and reports should be selected according to the product structure, approved drawing, customer specification and actual use conditions.

Thermal imaging visualization of a custom magnetic connector terminal under heavy current load for temperature rise testing.

Reliability Testing Support

Available capabilities include environmental-material analysis, leakage or waterproof evaluation, pull-force, salt-spray, swing or flex and mechanical-force testing. The final test plan must follow the specific product and approved project conditions.

Request a Test-Plan Review →
A micro-probe tip pressing down on a single pogo pin to measure spring force and stroke precision during QC inspection.

Production & Inspection Support

Manufacturing support may include pin processing, molding, cutting, soldering, cable assembly, automated processes and product inspection. Inspection points should be defined in the drawing, control plan or customer specification.

Review Manufacturing Information →
ISO9001 RoHS CE certified magnetic connector manufacturer.

Certificates & Compliance Documents

Company-level management-system certificates, environmental-compliance information, material documents and product-specific reports should be distinguished. Request the exact document required for supplier qualification or project approval.

Request Required Documents →
Project & Order Support

Understand the Support Route From Requirement to Delivery

Timing, quantity, tooling, sample configuration and validation depend on product complexity and project requirements. Confirm the commercial and technical conditions for each project rather than relying on one universal lead-time statement.

01

Requirement Review

Confirm product family, application, electrical functions, space, quantity and available drawings.

02

Product or Drawing Route

Determine whether an existing item, modified structure or new design should be evaluated.

03

Sample Configuration

Confirm drawing revision, sample quantity, materials, cable configuration and validation scope.

04

Approval & Production

Confirm the approved drawing, inspection requirements, packaging, production quantity and schedule.

05

Delivery & Issue Support

Provide the order reference, product code, quantity, issue description, photos, test data and use conditions.

Help Center FAQ

Questions About Getting Product and Project Support

These answers explain where to begin, what information to submit and how project-specific technical and quality requirements are confirmed.

Where should I start when I do not know the correct product type?
Start with the Engineering Guides. First determine whether the project requires a magnetic connector component, a finished magnetic cable, an individual pogo pin or a complete pogo pin connector.
What information should I submit for a custom project review?
Provide the application, electrical functions, voltage and current, available space, mating direction, cable requirements, operating conditions, expected quantity and available 2D or 3D drawings.
Can I request support without a complete drawing?
Yes. Submit the information currently available, including reference images, approximate dimensions, contact functions and application conditions. Clearly identify which values are confirmed and which still require engineering review.
Are the values shown on a product page final project specifications?
Product-page values describe the displayed product or an available configuration. Customized dimensions, materials, electrical ratings and validation conditions should be confirmed through the approved drawing and project specification.
How is a reliability test plan selected?
The plan should be based on the product structure, application, customer specification and expected operating conditions. Not every product requires the same salt-spray, waterproof, tensile, flexing or lifecycle test.
How can I request certificates or compliance documents?
Submit the exact document name, intended use, destination market and whether the request is for company qualification, material compliance or a specific product or project.
What should I provide when reporting a product issue?
Provide the product code, drawing revision, order or batch reference, affected quantity, failure description, photos or video, measurement data, assembly method and actual operating conditions.
How do I contact CTP technical support?
Submit the project inquiry form, email bella@ytanpogo.com or use the WhatsApp contact. Include the product family and available project files so the request can be routed correctly.
Direct Project Support

Still Need Help With a Connector Project?

Submit the product family, application, electrical requirements, mechanical space, cable requirements, expected quantity and available drawings. For an existing order or quality issue, also include the product code, order reference, issue description and evidence.